Cancellation and Refund Policy

Cancellation and Refund Policy

Cancellation of Services:

a. Cancellation by Customer before Confirmation:

- Bookings that are canceled before confirmation on the Platform will not incur any charges.

b. Cancellation Fee:

- If the customer elects to cancel the service request after confirmation and prior to the Service Professional's arrival, a cancellation fee may apply as per FL's cancellation policy.

Refund Policy:

a. Refunds for Prepaid Services:

- For prepaid services canceled before the service delivery, FL will refund the amount paid by the customer.

b. Refunds for Unfulfilled Services:

- If a Service Professional cancels or is unavailable, FL will either arrange an alternative Service Professional or provide a full refund for the unfulfilled service.

c. Refund Processing Time:

- Refunds, where applicable, will be processed within [insert number of days] working days from the cancellation date.

d. Refund Method:

- Refunds will be processed using the original mode of payment unless otherwise agreed upon by the customer.

Exceptions to Refund:

Charges and fees paid to Service Professionals for services rendered are non-refundable, unless otherwise determined by FL or required by applicable laws.

Disputes and Inquiries:

Customers can raise disputes or make inquiries regarding cancellations and refunds by contacting FL's customer support at [insert contact details].

Changes to Fees:

FL reserves the right to amend charges and fees, which might not impact already confirmed bookings. Customers will be informed of any changes in fees.

Subscription Packages:

Subscription packages may have their own terms and conditions, including refund policies specific to those packages. Customers should review these terms separately.

Please note: This policy is subject to the terms and conditions mentioned in the agreement between the Customer and FL, and any disputes arising from cancellations or refunds will be resolved according to these terms and applicable laws.